PRIVACY POLICY

Last updated: October 14, 2024

This Privacy Policy for HowClean ("we," "our," "us") explains how we collect, use, store, and share information when you interact with our services ("Services"). These Services include:

Visiting our website (howclean.co.uk) or any linked platform referencing this policy
Engaging with us through other channels like sales, marketing, or events

If you have any questions or concerns, this document explains your rights and options regarding your privacy. If you disagree with our policies, we advise you to refrain from using our Services. Feel free to contact us at help(at)howclean.co.uk with further questions.

OVERVIEW OF KEY POINTS

Below are the main highlights from our Privacy Policy. For additional details, review the sections below or follow the provided links.

What data do we collect? We gather personal information based on your use of our Services, including your preferences and interactions. Learn more about the specific data we collect.

Do we process sensitive data? No, we do not handle any sensitive personal information.

Do we receive third-party data? No, we do not obtain information from third parties.

How do we use your data? Your information is used to operate, enhance, and protect our Services, communicate with you, and meet legal obligations. Learn more about our data processing practices.

Who do we share your data with? We may share your data under specific circumstances or with selected partners. Discover more about our data-sharing practices.

Your rights: Depending on your location, you may have legal rights regarding your personal information. Explore more about your rights here.

How can you exercise your rights? You can submit a data access request or contact us directly to exercise your rights. We comply with all legal obligations to address your concerns.

Need more details? Please continue reading the full Privacy Policy below.

1. INFORMATION WE COLLECT

Information You Provide

Overview: We collect personal details you voluntarily share with us.

When you engage with our Services, register an account, or participate in related activities, you may provide information such as:

Name
Phone number
Email address
Username and password
Contact preferences
Billing information

Note: Ensure the information you provide is accurate and current.

Automatically Collected Data

Overview: Certain data, like IP addresses and browser information, is automatically collected during your use of our Services.

We gather non-personal data, including device type, usage statistics, browser details, and operating system information, to enhance our Services’ security and performance. This data includes:

Log data, such as IP addresses and visited pages
Device details, including operating system and browser settings
Location information (e.g., approximate GPS or IP-based location)

2. USE OF INFORMATION

Overview: Your data is processed to provide, improve, and secure our Services and to comply with legal requirements.

We use your data for purposes such as:

Managing your account
Providing customer service
Ensuring security and preventing fraud

3. LEGAL BASIS FOR DATA PROCESSING

Overview: We process your data only when legally permissible, such as with your consent or to meet legal obligations.

The legal bases we rely on include:

Your consent
Compliance with legal obligations
Protection of vital interests

4. SHARING INFORMATION

Overview: We share data only in limited and specific situations, such as during business transactions or with trusted third parties.

5. COOKIES AND TRACKING

Overview: Cookies and similar tools are used to collect data on your interactions with our Services.

For details on how we use cookies, review our Cookie Policy.

6. DATA RETENTION

Overview: We retain personal data only for as long as necessary to meet the purposes outlined in this policy.

7. YOUR RIGHTS

Overview: Depending on your region, you may have rights regarding access, modification, or deletion of your personal data.

8. DO-NOT-TRACK SETTINGS

Overview: Currently, we do not respond to Do-Not-Track signals as there is no established standard for this feature.

9. POLICY UPDATES

Overview: We may modify this policy as needed to stay compliant with laws. Updates will be indicated with a revised date.

10. CONTACT US

If you have questions or feedback, reach us at help@howclean.co.uk.

11. REVIEW, UPDATE, OR DELETE DATA

You can request changes or deletion of your personal data by contacting us directly.